The Blog

There are times you don’t heed your own advice, which is generally inadvisable. My mother, who is widowed and lives alone, complained to me that she needed a to replace her landline phone. She said it was old and had

I recently coached a physician trying to remove the gap between her patient consults and a resulting procedure. The procedure takes under ten minutes, and in most cases, she’s in a position to complete it immediately following the consult. Instead,

Do you wish you were better with names? I received a painful lesson on the topic while running a workshop with a new colleague. During the morning of the first day, he asked all fifty participants to stand and introduce